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Service Delivery Manager (GSA)

Prague, Czech Republic, Sapienza Consulting [1533-8]

Field(s) of expertise
Project and Service Management Product and Quality Assurance
Job type
ContractPermanent
Education
Master
Deadline
Closed

About this job

In support of new activities with the European GNSS Agency (GSA), Sapienza is recruiting a Service Manager to be the point of contact between the client (GSA), Sapienza, sub-contracting companies, and the Service Delivery Team (on/off-site client premises).

The Service Delivery Teams will consist of project management, project control and PA/QA activities.

Responsibilities

  • Lead the service delivery team, ensuring the team’s processes and tasks are carried out efficiently.
  • Ensure the availability of resources to cover all tasks appropriately
  • Manage the relationship with the Client and with any relevant subcontractors, identifying needs and overseeing the service delivery
  • Identify risks and manage conflicts
  • Monitor KPIs and support reporting activities

Profile

  • Master’s degree in a relevant field
  • At least 10 years of relevant experience managing service delivery teams of 30+ people in dispersed multidisciplinary teams
  • Experience managing and reporting on services for institutional organisations (ideally space or SatNav utilising institutions)
  • At least 5 years of relevant space industry experience, with strong knowledge of space programme life cycles and general knowledge of the application of ECSS standards
  • Strong experience in project management and control, with good general knowledge of risk and schedule management, cost estimations, analysing business process and CaDM principles.
  • Knowledge and experience of PA, QA and RAMS principles in space projects will be considered a strong asset
  • Knowledge and working experience in SatNav and/or Galileo will be considered a strong asset
  • Good organisational and planning skills, with a strong ability to work under strict deadlines.
  • Willing to travel withing Europe to GSA sites
  • Committed to obtain EU Secret security clearance (or already a holder of said clearance, or higher).
  • Fluent in English

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