Service Delivery Manager (GSA)

Prague, Czech Republic, Sapienza Consulting [1533-8]

Field(s) of expertise
Project and Service Management Product and Quality Assurance
Job type

About this job

In support of new activities with the European GNSS Agency (GSA), Sapienza is recruiting a Service Manager to be the point of contact between the client (GSA), Sapienza, sub-contracting companies, and the Service Delivery Team (on/off-site client premises).

The Service Delivery Teams will consist of project management, project control and PA/QA activities.


  • Lead the service delivery team, ensuring the team’s processes and tasks are carried out efficiently.
  • Ensure the availability of resources to cover all tasks appropriately
  • Manage the relationship with the Client and with any relevant subcontractors, identifying needs and overseeing the service delivery
  • Identify risks and manage conflicts
  • Monitor KPIs and support reporting activities


  • Master’s degree in a relevant field
  • At least 10 years of relevant experience managing service delivery teams of 30+ people in dispersed multidisciplinary teams
  • Experience managing and reporting on services for institutional organisations (ideally space or SatNav utilising institutions)
  • At least 5 years of relevant space industry experience, with strong knowledge of space programme life cycles and general knowledge of the application of ECSS standards
  • Strong experience in project management and control, with good general knowledge of risk and schedule management, cost estimations, analysing business process and CaDM principles.
  • Knowledge and experience of PA, QA and RAMS principles in space projects will be considered a strong asset
  • Knowledge and working experience in SatNav and/or Galileo will be considered a strong asset
  • Good organisational and planning skills, with a strong ability to work under strict deadlines.
  • Willing to travel withing Europe to GSA sites
  • Committed to obtain EU Secret security clearance (or already a holder of said clearance, or higher).
  • Fluent in English

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