About this job

The Fixed Asset Administrator an IT DOORS Engineer to provide DOORS Technical Support to the European Space Agency.

Responsibilities

• Setup a DOORS environment for various ESA projects and directorates
• Setup and maintain a Cloud service for DOORS
• Identify requirements based on classified and unclassified DOORS environments depending on projects needs
• The user access to the DOORS system will be also from outside ESA firewalls for authorized external users (e.g. Industry, EU, GSA). In the case of access from outside the ESA firewall is necessary, it will be made by means of security tokens, subject to the ESA Security policies. Certain projects might not allow external access from outside ESA firewalls
• Work closely with corporate IT services to find the best possible solutions for DOORS environments for internal and external users
• Specification and set up of DOORS projects for users if requested

Profile

• At least 4 years of relevant professional experience;
• A Master’s degree in Engineering or equivalent
• Excellent knowledge of English, additional knowledge of another ESA member state language is desirable.
• Candidates must be eligible to work in the EU.

Technical Skills:

• A deep understanding of IBM DOORS is required
• Proficiency in databases systems (e.g. Oracle, MariaDB, etc.)
• A good experience in developing Web applications using standard application frameworks and related Web technologies.
• Capable of Java (web) development
• Capable in Software development (Pascal, C, C++, Java, Spring, Hibernate, PL/SQL, Perl, PHP, VB)
• Proficient in Software Debugging
• Proficient in running operational environments

Non-Technical Skills:

• Excellent communication skills (written, interpersonal, negotiation, etc.) are crucial.
• Must be able to train and explain issues to users over the telephone and email, and to maintain clear communication with the ESA’s technical responsible on all tasks and projects.
• Ability to work independently and manage multiple tasks simultaneously.
• High sense of rigour, proactive attitude to solve problems
• Service orientation

The chosen candidate shall provide support to the user community to:

• Provide assistance in the technical and functional use of the applications under the incumbent’s responsibility;
• Address requests related to applications and products out of his/her scope to the relevant support groups keeping the user informed;

The chosen candidate shall provide expert advice regarding current system functionality and respond to:

• Requests for manipulation of the database (e.g. generation of specific script for data upload, application configuration, etc.);
• Requests for data extraction, ad-hoc reports, etc.
• Troubleshooting applications errors not requiring intervention of the development team.