About this job

Sapienza develops and supports a web-based software application used by the European Space Agency, Airbus, TNO, OHB, Thales Alenia Space, and other clients. We are looking for a new addition to our support team. The role requires excellent verbal and written communication skills, eagerness to learn, attention to detail and a general ability to work with software applications.

It is a Fixed Term Contract for one year, extension possible.

Responsibilities

• Develop a thorough understanding of the Sapienza ECLIPSE software and how it is used by our clients;
• Develop an understanding of typical support requests using available manuals and with support from the team;
• Respond and close tickets (mostly by email) providing accurate and easy to follow solutions;
• Maintain a professional relationship with our end-users, keeping in mind we are a service provider;
• Assist in the creation of product supporting documentation (e.g. User Guides; SW Release Notes, ‘How To’ short guides, Presentations);

Profile

• Good communicator who can explain things clearly & professionally;
• Able to create and maintain relevant documentation;
• Inquisitive and a self-starter who wants to excel in his/her role;
• Organised to ensure actions are tracked and feedback given to users;
• Diligent and methodical to ensure that tasks are always addressed;
• Good time keeper respecting the business hours;
• Technical and Technology aptitude – naturally comfortable at the computer and using office applications, able to pick up new software quickly;
• Commitment to continuous development and learning;
• Fluent in English; knowledge of another European language is an asset;
• Candidates must be eligible to work in the EU.