About this job

Sapienza Consulting, a Serco company, is recruiting a Facility Management Administrator for Sapienza to work on our Customers Site (ESA-ESTEC).

Sapienza has been a partner of ESA for almost 30 years, and we pride ourselves in supporting a wide range of missions including Galileo, MTG, Copernicus and ExoMars. Our team is international with activities across the U.K., the Netherlands, North Macedonia, Belgium, Luxembourg, France, Germany, Italy and Spain.

Responsibilities

• Supervision of the daily activities of one or more services ensuring adherence with the applicable service level.
• Financial and contractual control of the services.
• Dealing with customers for complex service requests that cannot be directly handled by the individual service contractors.
• Coordinate the sectional activities for the preparation of special events on the ESTEC site.
• Investigating customer feedback and complaints.
• Supporting customer surveys and analysis of their results.
• Execution of small projects under the supervision of the Head of Section or staff members.
• Coordination of input and draft articles, e.g. for Intranet (related to the services managed by the Section).
• Set-up, facilitate and draft minutes for coordination meetings.
• Follow-up procurement actions.
• Supporting member of the Estates and Facilities Management Division in:
  • Preparing and issuing customer satisfaction surveys as well as consolidating and presenting their results.
  • Drafting working level procedures for various of the above-mentioned services.
  • Identifying improvement areas and producing business cases for changes to the services as well as supporting /facilitating their implementation.

Profile

• Master’s degree.
• 4 years of relevant work experience.
• A good knowledge of MS Office software applications (Excel, Word, PowerPoint) and of Lotus Notes.
• Strong interpersonal and organizational skills, with a real capability and willingness to learn, especially in the field of software applications.
• Comfortable with working in a diverse and multinational team environment.
• Proficient in the English language, both written and spoken.
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.