Facility Management Administrator (ESA-ESTEC)

Noordwijk, The Netherlands, Sapienza Consulting [ETG237]

Field(s) of expertise
Business Administration and Finance
Job type

About this job

Sapienza Consulting, a Serco company, is recruiting a Facility Management Administrator for Sapienza to work on our Customers Site (ESA-ESTEC).

Sapienza has been a partner of ESA for almost 30 years, and we pride ourselves in supporting a wide range of missions including Galileo, MTG, Copernicus and ExoMars. Our team is international with activities across the U.K., the Netherlands, North Macedonia, Belgium, Luxembourg, France, Germany, Italy and Spain.


  • Supervision of the daily activities of one or more services ensuring adherence with the applicable service level.
  • Financial and contractual control of the services.
  • Dealing with customers for complex service requests that cannot be directly handled by the individual service contractors.
  • Coordinate the sectional activities for the preparation of special events on the ESTEC site.
  • Investigating customer feedback and complaints.
  • Supporting customer surveys and analysis of their results.
  • Execution of small projects under the supervision of the Head of Section or staff members.
  • Coordination of input and draft articles, e.g. for Intranet (related to the services managed by the Section).
  • Set-up, facilitate and draft minutes for coordination meetings.
  • Follow-up procurement actions.
  • Supporting member of the Estates and Facilities Management Division in:
    • Preparing and issuing customer satisfaction surveys as well as consolidating and presenting their results.
    • Drafting working level procedures for various of the above-mentioned services.
    • Identifying improvement areas and producing business cases for changes to the services as well as supporting /facilitating their implementation.


  • Master’s degree.
  • 4 years of relevant work experience.
  • A good knowledge of MS Office software applications (Excel, Word, PowerPoint) and of Lotus Notes.
  • Strong interpersonal and organizational skills, with a real capability and willingness to learn, especially in the field of software applications.
  • Comfortable with working in a diverse and multinational team environment.
  • Proficient in the English language, both written and spoken.
  • Knowledge of another EU member state language is an asset.
  • Candidates must be eligible to work in the EU.

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