Contract Manager

Noordwijk, The Netherlands, Sapienza Consulting [2032]

Field(s) of expertise
Project and Service Management Marketing and Sales
Job type

About this job

Sapienza is part of the Serco group and is among the leading Space Industry and Services Companies. We have over 40 years’ of experience in supporting the space sector. Since the creation of the European Space Agency (ESA), our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Due to continued growth we are looking to hire an experienced Contract Manager who will support our activities.


Reporting to the Dutch Operations Director, the appointed candidate will undertake the following:

  • Operational, contractual and commercial management for the contract(s) as the Company’s representative, ensuring quality of service as well as P&L ownership, Contractual business planning and in-contract growth.
  • To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs.
  • Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
  • Lead and support business development activities.
  • Support the Dutch growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers.
  • Lead and drive account management for one or more of our customers.
  • Support the development of innovative products and services.
  • Support marketing activities.
  • Lead, develop and inspire direct reports and cultivate strong, competent and highly engaged teams.
  • Ownership on all aspects of service provision & Management of contingencies and emergencies.
  • Timely production and delivery of monthly governance reports.
  • People management, including training/travel planning & management, performance monitoring, periodic assessment and appraisals.
  • Quality assurance, environment, health and safety on all contract(s).
  • Leading customer service excellence and a continuous improvement culture.


  • University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
  • Extensive Management experience preferably in the Space and/or Service industry (but not essential).
  • Solid business acumen with experience of budget responsibility and business plans.
  • Ability to influence internal and external stakeholders to deliver positive results.
  • Excellent interpersonal skills.
  • Conflict management experience/capability.
  • The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
  • PC literacy, especially relevant Office 365 tools.
  • Excellent command of English, with proven written ability. A working knowledge of Dutch language would be a strong advantage.


Candidates must be eligible to work in EU.

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