1st & 2nd Level IT System Administrator

Darmstadt, Germany, Terma [20_010]

Field(s) of expertise
Customer Support Information Technology
Job type

About this job

For our office in Darmstadt, Germany, we are seeking a 1st & 2nd Level IT Systems Administrator.
As a member of IT Support group, you will provide support to Ground Segment Commissioning and Routine Operations to our customer, providing 1st and 2nd level support of the GNU/Linux, AIX and Solaris based ground segment facilities. This includes preventive and corrective system administrative task, interface to HW repair and COTS support maintenance contract.
The activities will be perform in a technically challenge environment and providing support to a wide range of technologies, from relatively old infrastructure components like AIX 6 and Solaris Sparc to cutting edge technologies like openstack/Docker, ansible/Salt, VMAX, VPLEX and so on.


Your tasks will typically include but are not limited to:

  • Act as Single Point of Contact for incidents and anomalies for Eumetsat’s Operational systems via Ticketing system.
  • Installation and configuration of operating system and other software, tuning of operating systems parameters to optimize performance.
  • Analysis, planning and performance tuning of Hardware (HW) and Software (SW) installations, ensuring compatibility between subsystems
  • Monitoring of the system performance, investigation of HW and system SW problems and performance of the relevant corrective actions.
  • Ensuring that in case of HW or system SW failures the operational configuration can be restored, including the definition, maintenance, performance of backup procedures
  • Liaise with the external providers of HW and system SW maintenance for the request and follow up of maintenance interventions
  • Perform administration and installation of databases
  • Administration of user accounts, disk quotas and technical user support.
  • Support to SW development and maintenance on system related matters implementation and maintenance of scripts and/or procedures where applicable for the automated and/or controlled execution of the above activities, generation or update of technical documentation in relation to system upgrades

In the performance of the activities you shall apply the relevant change control and maintenance procedures.
This is a full time position, located at our office in Darmstadt, Germany, starting ASAP. Standby / call-out support and provision of support to critical operations, may sometimes be required.


Applicants shall have a university degree in computer science (or equivalent).
You should have proven extensive knowledge and work knowledge with GNU/Linux operating system(s) (SLES/Redhat), AIX and/or Solaris and virtualization technologies (VMware and/or PowerVC).
Proven knowledge and at least 2 years hands-on experience with the following is mandatory:

  • GNU\Linux administration using different distributions (SLES, RHEL are often used)
  • Solaris administration and troubleshooting.
  • File System administration (EXT2-4, BTRFS, XFS, quota management, NFS)
  • Shell scripting
  • Basic IT System design skills
  • Definition, implementation, testing and documentation of end-to-end system changes
  • Preparation of technical documentation in English in a complete and clear manner
  • Good communication skills
  • Customer oriented, used to communicate directly with technical end users

Experience in the installation, administration and troubleshooting on some of the following shall be considered as an advantage:

  • Knowledge of Cloud Technologies (OpenStack, Docker/Kubernetes, orchestration via Morpheus, automation via ansible/salt, etc)
  • Advanced VMware vCenter / PowerVC management and troubleshooting
  • High availability environments
  • Lenovo/HP Blade HW management
  • Experience with the monitoring tools based on Nagios
  • Carry out basic hardware support like installing interface cards or physically setting up networks.
  • The work is organized using a ticketing system (OTRS) therefore, previous experience on helpdesk and ticket handling is an advantage.
  • ITIL Experience

Fluency in English (spoken and written) is mandatory, as English is the working language.
The variety of the tasks and the scope of the systems to be supported require a high degree of autonomy and good analytical skills together with the ability to effectively cooperate within the team.
What can Terma offer
At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the “best-in-class” solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace.
Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company.

  • Great opportunities for training and personal development
  • Challenges in advanced technical environment
  • International and cosmopolitan working atmosphere
  • An employment contract with an attractive package with extra-legal benefits
  • Highly competitive salary

Additional information
For further information, please contact Mrs. Raluca Moise by telephone [+49 6151 860050] or by email [recruitment.de@terma.com].
To ensure that your application will reach us and is properly processed please apply through the link below with an up-to-date Curriculum Vitae ideally in Europass format (https://europass.cedefop.europa.eu/en/home) and a Cover Letter: 
Please note that applicants must hold all appropriate documentation and permits to work in Europe.