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Business Application Specialist (m/f)

Vienna, Austria, RUAG [RU-BAS]

Field(s) of expertise
Business Administration and Finance
Job type
Contract
Education
BachelorMaster
Deadline
Closed

About this job

RUAG Space GmbH is a part of the Swiss technology group RUAG and is the leading Austrian company in the field of space technology. With more than 270 employees, we develop and manufacture electronics, mechanisms and thermal insulation for commercial and scientific satellites.

Your responsibilities in this position are to lead and provide high quality operational and technical application and systems support to RUAG Space Austria GmbH  business functions. As the owner of the Problem Management process you ensure, that PM goals are achieved. Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents is part of your daily business.

You can expect a friendly working environment with accountable and challenging activities.

Monthly salary: minimum 3.618.-  € according to the Collective Agreement. Actual salary is dependent on qualification and professional experience.

Responsibilities

  • Manage and Own the Problem Management Process
  • Contribute to the planning of application/infrastructure releases and configuration changes
  • Examine potential areas for Service Improvement and raise proposals with the Management
  • Provide input to application/infrastructure scalability
  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
  • Provide input to the implementation, backup and roll-back plans
  • Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service
  • Establish key user network within the organization and provide respective governance to sustain the network
  • Represent and coordinate Austria on the Division strategy ONE ERP
  • Coordinate & align with  the local IT Lead on IT procedures & processes
  • Identify training needs or requirements for yourself individually and for the team
  • Coach and develop the organisation
  • Ensure all technical and non-technical documentation is up-to-date

Profile

  • Degree in Business Informatic preferred
  • 3+ years experience in an hands-on application support lead/manager role
  • Application and business process management
  • Experience with ERP/PDM and BI systems, SQL knowledge
  • Fluent in German and English language
  • Analytical thinking, strong organisational and planning skills
  • Communication and social skills

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