The Customer Program Manager (CPM) owns operational and financial responsibility for our performance against customer expectations and contract obligations. The CPM will manage new customer/new lead/new scope transition from opportunity conversion to legacy customer/PN status, operational and financial reporting, and overall customer satisfaction with our services. It’s the program manager who is ultimately responsible for maximizing the value, scope and performance of our services as our customers experience it.The CPM will be the primary point of contact to external customers for all aspects of strategic contract/relationship execution and will do what is required to make the customer relationship successful. This includes backing up teammate CPMs to assist with quoting and any other required activity to make positive things happen for the organization.
We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.
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