The Global Technical Lead is the process, procedure and tools owner for Global Service Delivery team. The TL team is responsible for implementing and managing meaningfully consistent tech support procedures across regions and to provide functional leadership to regional IT technicians.
As empowered by the Global Infrastructure Operations Team, the TL coordinates and directs IT Int’l colleagues in order to:
The TL reports to Global Service Delivery Manager (GSDM). In order to provide functional leadership to regional Technicians, the TL interacts with Technicians, other Functional Leads, regional Support Coordinators, Service Design Engineers and Enterprise IT teams.
Significant business travel is expected to other global sites, as driven by business needs. This role also requires significant flexibility as off-hours activity will be needed to coordinate a globally dispersed team and off-hours support may occasionally be required to support service restoration.
Competencies:
Education/experience:
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