12

IT Technician

Izmir, Turkey, EMW [AAS3261]

Field(s) of expertise
Information Technology
Job type
Contract
Education
Bachelor
Deadline
Closed

About this job

EMW, Inc., has been awarded a 3-year, $40 million single-award IDIQ contract for the Support Service Contract for Cyber Defence from the NATO NCI Agency.

The NCI Agency delivers secure, coherent, cost-effective and interoperable communications and information systems and services in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities for NATO. NCI Agency headquarters is located in Brussels, Belgium, and the agency operates in over 30 locations throughout Europe, North America, and South-East Asia.

Under the contract, EMW will provide a wide range of services throughout the various NCI Agency directorates. The services or “competency areas” include all facets of Cyber Defence.

“We are grateful for this opportunity and our team, comprised of the leading Cyber Defence technology providers across multiple NATO nations, looks forward to providing our expertise to the NATO community” Tony Bui, President, EMW, Inc.

Responsibilities

IT Technician

  • Executes / contributes to Level 1 support of Incident Management and Request Fulfilment as single Point of Presence for Central Service Desk
  • Contributes to local Configuration Management, Asset Management and Problem Management
  • Completes assigned documentation and diagrams as required for respective area
  • Installs, configures (inc. baseline preparation) and maintains end-user equipment at user location
  • Ensures KPIs are met and reports to SMB and SL on regular basis
  • Provides support to desktops running on Windows 7/10, assists with relocation of end user CIS equipment (printers, workstations, monitors etc.)

Profile

  • Required Security Clearance: NATO Secret
  • 3+ years experience as a hands-on IT Technician
  • MS Windows and/or ComptTIA A+ certifications
  • Experience with ITSM tool
  • ITIL foundation certification
  • Worked in a multinational and/or Military environment
  • MUST BE ELIGIBLE TO WORK IN TURKEY – NATIONAL OR VISA ALREADY IN HAND

For information on how the personal data in your application is processed, please see the EMW Privacy Policy.