Warranty Lead

South Wales - Merthyr Tydfil, United Kingdom (UK), General Dynamics UK Limited [8554]

Field(s) of expertise
Business Administration and Finance
Job type

About this job

Description of Program:

General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best-in-class capability to Armed Forces communities worldwide. In the UK, we employee more than 650 people and are leading the way in Armoured Fighting Vehicles and sustainment services. Our vision is documented and embedded into our culture, so all employees understand the Company’s direction and their role in achieving it. We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army and have also developed and delivered 400 Foxhound vehicles – a highly-protected and mobile 4×4 platform with high-deployment availability.

Purpose of Position:

The EIISS Warranty Lead for the Sustainment function will have the following responsibilities:

  • Lead development and implementation warranty policy, processes and procedures in line with contractual obligations.
  • Overseeing and management of an efficient and cost-effective warranty operation.
  • Act as the focal point and lead for warranty management within the EIISS framework.
  • Minimise warranty claim liability through interrogation of failure reporting and trend analysis, ensuring ‘closed loop’ process to avoid repeat warranty claims.
  • The role requires the use of Oracle, PDM and Microsoft Office standard packages such as Word and Excel. There will be a need to interrogate the data held within Oracle and PDM coupled with the ability to export, disseminate and analyse complex data for reporting.

This role will require a flexible approach as there may be a requirement to support other areas of the EIISS business as required.


  • Development and implementation of EIISS warranty policies, processes and procedures.
  • Efficient and accurate recording and management of Customer owned stocks in the Warranty process.
  • Point of contact for all EIISS warranty claim handling.
  • Effective and efficient management, policing and co-ordination of Warranty claim end-to-end process, ensuring full cost avoidance where practicable.
  • Active participation in the EIISS Warranty Incident Sentencing Committee (ISC).
  • Maintains accurate records and reporting of all warranty articles.
  • Processes and tracks warranty claims, documentation and physical assets on a timely basis to adhere to EIISS and contractual obligations.
  • Reviews Authority records, including JAMES and Equipment Failure Reports to assign warranty status.
  • Reconciles all warranty receivables with payments through the appropriate accounting schedule.
  • KPI / management reporting on warranty costs and budget.
  • Active involvement in the development of EIISS / GDUK revenue streams relating to warranty and repair.



  • Knowledge and experience of working in a warranty management role, ideally within defence sector.
  • Excellent organisational skills to multi-task and work effectively under pressure.
  • High degree of accuracy and attention to detail.
  • Effective influencing and communication skills.
  • Highly self-motivated, with a positive “can do” attitude.
  • High level of computer literacy (Incl. MS Office packages).
  • Ability to deal with conflicting priorities and work flexibly within a small team.
  • Experience of working with Business ERP systems (ie. Oracle).
  • Experience of working with CAD and technical drawings and data.
  • Eligible to obtain the required security clearance.
  • ONC/ HNC qualified or equivalent and demonstrable engineering experience.
  • Experience of working within an aftermarket delivery operation, including warranty management, Continuous Improvement, scheduling and planning.
  • Experience and ability to interrogate CAD data to aid warranty investigation.
  • Experience of working with inventory planning and ERP systems.
  • High level of computer literacy advanced Excel, Access, VBA.


  • Previous experience of working in a military supply environment.
  • Working knowledge of Defence Standards (DefStans) and Conditions (DefCons).
  • Project management and / or implementation experience.

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