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CP120-WP3 Service Operations Engineer

Mons, Belgium, EMW [AAS4460-0]

Field(s) of expertise
Information Technology Cyber Security
Job type
Contract
Education
Bachelor
Deadline
Closed

About this job

As Service Operations Engineer, incumbent will be responsible for providing expertise for Service Operations for CSSL, including performance monitoring, contribution to service application enhancement, and to analysis, design, implementation and maintenance of changes to systems.

Responsibilities

  • Provide Subject Matter Expertise (SME) to support continual availability and improvement of NATOs global Cyber Defence systems together with NATO matrix managed Cyber Security Operations and Maintenance team.
  • Work closely with technical support desk in monitoring, troubleshooting and resolving complex technical infrastructure and system problems and carrying out system upgrades.
  • Plan and monitor system maintenance tasks in coordination with all relevant stakeholders, producing regular reports and attending and contributing to coordination and progress meetings.
  • Work proactively with other cyber security specialists and engineers to support, optimise and improve suite of NCIRC system and security devices.
  • Carry out configuration, administration and optimisation of system support, network and service management applications; Collects operational performance data and performs analysis, drawing conclusions from data and recommends courses of action, generating reports for management.
  • Ensure adherence to Service Management framework processes and procedures (e.g. ITIL or similar e.g. Ticket and Change Management etc.) recommending optimisations where identified.
  • Development of systems engineering artefacts, including technical authoring of documentation to support operations and maintenance of system solutions.

Profile

  • Required Security Clearance: NATO Secret
  • University degree at nationally recognized / certified University in technical subject with substantial Information Technology (IT) content and 5 years in administration and operation of distributed information system.
  • Expert on administration and operation of network and service management applications, including system installation, configuration and analysis
  • Two years in administration and implementation of Simple Network Management Protocol (SNMP) or other system support systems;
  • High level on collection, analysis and reporting of operational performance data;
  • Experience on investigating and analysing complex scenarios, solving problems in innovative ways
  • Knowledge on technical operations and maintenance documentation;
  • Excellent communication abilities, both written and verbal, with ability to clearly and successfully articulate complex issues to variety of audiences and teams
  • Desirable
  • Industry leading certification in area of Cybersecurity such as CISSP, CISM, MCSE/S, CISA, GSNA, SANS GIAC.
  • Solid understanding of Information Security Practices; relating to Confidentiality, Integrity and Availability of information (CIA triad.)
  • Prior experience of working in international environment comprising both military and civilian elements

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