Customer Success Engineer

Harwell, United Kingdom (UK), Open Cosmos [OC-CSE]

Field(s) of expertise
Aerospace Engineering Electronics Engineering
Job type

About this job

Description of the Position:

You will be joining Open Cosmos’ Customer Success team in Harwell-Oxford (UK) and will be responsible for being the interface between the customers, market development team and OC technical teams. You will be providing customer support by managing customer interaction from first delivery to end of mission.

Who we are:

Open Cosmos is revolutionising the way space technology is used and is at the forefront of the emerging new space industry. Our mission is to make space accessible to anyone, to help solve the world’s biggest challenges. We do this by providing simple and affordable space missions, using nanosatellite technology, providing end to end space missions for customers around the world (private and institutional). We work with some of the biggest names in the industry, including the European Space Agency (ESA), but also with small and innovative high-tech companies, together developing the space technology and applications of the future.

Based at one of the world’s leading space campuses in Harwell, Oxfordshire, we are a young and ambitious team with the drive to define a greater future for this planet and the people living on it; therefore, when our minds come together to fulfil our mission to democratise the space we are happy to be part of something that is more than the best of each of ourselves.


  • Technical documentation: ICD, user manuals, bids.
  • Support technical development of beeKit, beeApp, beeSat.
  • Support PR, outreach, events, marketing and sales.
  • Increase positive customer experience.
  • Optimise customer interaction with OC tools and services.
  • Funnel costumer’s feedback to OC tech teams to improve our products.
  • Provide timely and effective support to existing customers.
  • Optimise positive impact to customers with the existing tools.


Technical competencies:

  • Applicants should have a masters in aerospace engineering, mechanical engineering, electronics, computer science or similar.
  • Broad knowledge of space technologies, micro and nanosatellite subsystems in particular.
  • Clear understanding of end-to-end space missions, phases involved, procedures and associated documentation (ICD, MBR, PDR, CDR, FRR, etc.).
  • Knowledge of the space industry at an international level, main players and key technologies, especially in micro and nanosatellites.
  • Systems Engineering for micro and nanosatellites including instrument interfaces with satellite platforms and AIT.
  • Some kind of knowledge of mechanical engineering with 3D design, materials, structural and thermal analysis.
  • Some kind of knowledge of electronics, programming and simulation software (SPICE Toolkit, STK, FreeFlyer, etc.).
  • Customer oriented project and technical management.

Behavioral competencies:

  • Good communication & soft skills.
  • Relationship Management.
  • Systems & Broader Business Thinking.
  • Innovation & Creativity.
  • Teamwork, curiosity and openness to new challenges.

Nice to have:

  • Good programming skills with any of the following would be an asset: Python, C/C++, Matlab, IDL, Fortran, Angular 5, Bootstrap 4, HTML, Linux, Java, RabbitMQ, Spring, Hibernate, Microsoft MVC, Entity Framework, .NET Core, etc.
  • Experience with CAD software (CATIA, SolidEdge, Fusion360, etc.) and 3D printing technologies.
  • Previous technical experience in projects with basic electronics like Raspberry Pis, Arduinos, BeagleBoards, etc.
  • Proficiency in written/oral English and at least another main language.

You will enjoy:

  • Working with a team of people to build the future of a new space industry.
  • Working at one of the world’s leading space campuses.
  • 25 days holidays + 8 bank holidays.
  • Attractive Pension Scheme & Immediate enrollment.
  • Healthy snacks and pick’n’mix sweets at the office.
  • Social clubs organised by the team – so far we’ve got Run Club, Paella Club, ice-skating Club and Thirsty Club – suggest something new?
  • Remote working as per company policy.
  • Working from home as per company policy.
  • Annual Salary Review.

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