About this job

Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high-quality positioning, navigation and timing services to users across the whole world as a civil-controlled service with guaranteed continuity of coverage.

Work location: Spaceopal headquarter (Munich, Germany). It could be necessary to spend time periodically at the GCC-D (Oberpfaffenhofen, Munich, Germany) and/or at the GCC-I (Fucino, Italy), GILSC (Transinne, Belgium). It could be necessary to participate to meetings in the above locations and in other relevant project locations in Europe and Worldwide.

Responsibilities

The Remote Site Maintenance Engineer supports the Spaceopal Site Service Maintenance Engineer on all aspects of the infrastructure deployment and Hosting Service provision as well as the related Ground Segment L1 Maintenance services at the world wide distributed Galileo Remote Sites.

He/she is further responsible to improve service reliability of the Remote Site infrastructure and Maintenance services and to reduce the number of incidents.

This includes in particular:

• Deal with incidents, other emergencies and unplanned problems in line with the GSOp Service Management Processes
• Processing of all maintenance and hosting service tickets related to the remote sites and GILSC, providing punctual and exhaustive analysis
• Ensuring the correct execution, recording and triggering of follow-up tasks needed to resolve the underlying issues in line with the GSOp ILS Plan
• Act as main point of contact for the ILS Support Desk for the status monitoring of the local maintenance tasks (preventive, corrective, evolutive)
• Verify planning and scheduling of local maintenance work and the correct and timely implementation of the solution for any issue detected
• Develop together with the site L1 and Hosting Maintenance teams the annual preventive maintenance plan applicable for the respective site and GILSC
• Support the technical coordination of the remote site hosting service and maintenance tasks
• Support the processing of the changes/upgrades of the remote sites and GILSC
• Suggest refinement of maintenance and spare processes to optimize TAT between GILSC, Sites and Manufacturers
• Support the Site Service Maintenance Engineer in the assessment, monitoring and control of the performance of the subcontractors
• Maintain accurate records of all associated databases and technical documentation
• Review subcontractor’s data packages and issuing of technical-managerial documentation

Profile

• University degree in a relevant field (e.g. Engineering, Physics, Computer Science, Telecommunications or Electronics)
• Experience in similar activities, better if acquired in Space or Defence programs
• Experience in the Galileo program
• Experience in using Maintenance Planning and Ticketing tools
• Previous experience working within maintenance, site service and warehouse environment
• Fluent written and spoken English
• Strong attitude to team work
• Fluency in standard office automation tool (word processing, spreadsheets, email, Internet, etc.)