Earth Observation Service Manager

Frascati, Italy, ESA [12160]

Field(s) of expertise
Aerospace Engineering Space Systems Engineering
Job type

About this job

ESA is looking for an Earth Observation Service Manager.

ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability or other characteristics. Applications from women are encouraged.

Earth Observation Service Manager in the Common Services Section, ESA Ground Segment & Data Management Division, EO Mission Management & Ground Segment Department, Directorate of Earth Observation Programmes.

As part of the ESA team managing services provision in support of Payload Data Ground Segment (PDGS) operations for ESA’s Earth Observation missions and the Third Party and Copernicus missions, you will take ownership of the procurement, operations and evolution of all resources necessary to provide one or more of the following Common Services:

  • User services (help and order desk) and customer management for ESA EO, TPM and Copernicus mission information services to users
  • Data access and dissemination services for ESA EO, TPM and Copernicus contributing mission data archiving services
  • Data management services
  • Data consolidation and (re-)processing services
  • PDGS configuration and change management service


  • collecting user requirements by interfacing with relevant stakeholders such as mission managers / ground segment managers / Common Services Coordinator / EO scientific user community with a view to evolving current services or integrating new missions/services in ways that provide coherence, standardisation and optimised costs;
  • timely preparing of all required contractual documentation, placing necessary procurement actions;
  • supervising delivery and performance of service suppliers, ensuring compliance with service level agreements, defining and implementing mitigation actions whenever necessary;
  • contributing to the overall Common Services Section risk management process by running risk management sessions specific to managed services;
  • supporting quality assurance in preparing new elements defining transfer to operations phases compliant with the service portfolio;
  • ensuring compliance with/execution of configuration and change management control processes for managed payload data facilities, services and infrastructure as applicable;
  • regular operational, financial and industrial reporting on these services, including statistics reflecting metrics and user behaviour;
  • monitoring and reporting on end-to-end processes performance of the entire data request life cycle, proposing consequent areas for improvement.

You will initially take on the role of Service Manager for the maintenance of software, tools and infrastructure used by Common Services, while ensuring governance and integration with existing and evolving processes in the Division.
Your tasks may evolve to the management of any other services provided by the Section, and as the need arises, assist the Head of Section in other tasks as required.


Technical competencies
Experience in procurement, project management, reviews and milestone achievement
Experience with service based contracts, in particular service level management, service operations and improvements
Knowledge of IT service management software/platform
Knowledge of and experience in configuration management
Awareness of quality assurance processes and methodologies

A Master’s degree in a relevant physical science or engineering discipline is required.

Additional requirements
You should have:

  • minimum of three years’ experience of technical or service management, having had some exposure to the Earth observation domain
  • very good understanding of service management process and the most common practices
  • good understanding of security and data protection principles applied to services exposed to the public
  • flexibility in dealing with day-to-day operational challenges, demonstrated planning/organisational skills
  • basic understanding of ESA EO missions and their needs in managing EO data
    proactive approach to solving problems and ensuring continuation of operations

For a complete job description, click on “apply”.
The closing date for applications is 21 May 2021.
At the Agency we value diversity and we welcome people with disabilities. Whenever possible, we seek to accommodate individuals with disabilities by providing the necessary support at the workplace. The Human Resources Department can also provide assistance during the recruitment process. If you would like to discuss this further please contact us at contact.human.resources@esa.int.
Please note that applications are only considered from nationals of one of the following States: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom and Canada, Latvia and Slovenia.

We offer
The European Space Agency (ESA) is an equal opportunities employer that offers competitive salaries exempt from national income tax and excellent employment conditions, such as allowances for expatriates and relocation support. For more information: http://www.esa.int/About_Us/Careers_at_ESA

About us
We are the European Space Agency. Our mission is the peaceful exploration and use of space for the benefit of everyone. We watch over Earth, develop and launch inspiring and unique space projects, train astronauts and push the boundaries of science and technology, seeking answers to the big questions about the Universe. We are a family of scientists, engineers and business professionals from all over Europe working together in a diverse and multinational environment. We are dedicated to united space in Europe and united Europe in space. Learn more: http://www.esa.int/

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