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Hardware Technician

Darmstadt, Germany, Terma [21_74189-23745]

Field(s) of expertise
Customer Support Information Technology
Job type
Permanent
Education
BachelorVocational
Deadline
Closed

About this job

For our customer, EUMETSAT in Darmstadt, Germany, we are seeking a Hardware Technician for the ICT division.
The ICT Division (Information and Communication Technology) is developing, maintaining and operating the EUMETSAT Office Computing Infrastructure running technical, scientific, administrative and desktop applications and providing support to the around 1100 users of these systems. The users are mainly present on-site but partially also work from remote.
The Service Desk team act as interface between EUMETSAT employees and several divisions providing services to employees and various contractors. It is responsible of solving Service Desk tickets related to ICT Services as well as distributing non-ICT related Service Desk tickets to the related service managers. In addition, it is providing several ICT services and is responsible for the distribution and maintenance of end user hardware like notebooks, desktops, screens, phones, etc.

Responsibilities

Your tasks will typically include but are not limited to:

  • Managing the on-site stock (storing / retrieving equipment, informing the Technical Officer about shortage of items in stock,…)
  • Maintaining the inventory records in SAP
  • Replacement of screens as well as Notebooks and PCs, including the installation of notebooks and PCs
  • End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations
  • Support of Meeting room infrastructure like discussion systems

This is a full-time position to be located at EUMETSAT’s premises in Darmstadt, Germany with an expected start date December 2021 or ASAP thereafter.

Profile

Essential skills:

  • Min. 5 years of experience of hands-on experience with the maintenance and end-user support of Technologies like:
    • HP/DELL desktops, notebooks
    • Konika Minolta printer
    • MS Office applications
  • Experience in working with Atlassian JIRA Service Desk Tool
  • Customer focus and service orientation
  • Highly effective interpersonal skills dealing with demanding customer under high workload

Desirable skills:

  • Certification for the maintenance of HP/DELL desktops and notebooks
  • Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware
  • Experience in performing inventory and stock management
  • Knowledge of managing inventory repositories especially in SAP

The following would be considered a plus:

  • Structured, ISO 9000 certified and/or ITIL based information technology service organisation

 
What can Terma offer
At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the “best-in-class” solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace.
Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company.

  • Great opportunities for training and personal development
  • Challenges in advanced technical environment
  • International and cosmopolitan working atmosphere
  • An employment contract with an attractive package with extra-legal benefits
  • Highly competitive salary

 
Additional information
For further information, please contact Mrs. Raluca Moise by telephone [+49 6151 860050] or by email [recruitment.de@terma.com].

To ensure your application reaches us and can be processed properly: 
https://www.terma.com/working-at-terma/apply-for-a-job/open-positions/?hr=show-job/76294&locale=en_US

Closing date: September 5th, 2021
Please note that applicants must hold all appropriate documentation and permits to work in Europe.
Recruitment is depending on successful selection by the customer.
Terma
The high-tech and innovative Terma Group develops products and systems for defense, non-defense and security applications, including command and control systems, radar systems, self-protection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry.
Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, France, United Kingdom, United Arab Emirates, India, Singapore and the U.S.
The Space Business Area contributes with mission-customized software and hardware products including power systems and star trackers as well as services to support a number of in-orbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions.
Terma Space operates out of Denmark, The Netherlands, France, Germany, and the UK.

Application deadline:
5. September 2021