About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

We are seeking a Data Center Support Engineer to work on our Customers Site (ESA-ESTEC) in the Netherlands. This is a fantastic opportunity to get into one of the most sought after space agencies in the world.

Responsibilities

Data Centre Management:

• Act as main point of contact for all ESTEC data centre related activities.
• Ensure all deployments are installed to applicable internal, manufacture and industry standards.
• Provide smart hands problem solving support (server reboots, backups, visual inspections etc.)
• Monitor and follow-up the data centre routine activities.
• Coordinate data centre changes and incidents.
• Trigger agreed procedures when required.
• Perform compliance and risk analysis of data centre activities and manage escalations.
• Distribute and communicate to all teams relevant information to optimize efficiency and minimize risks in data centre activities.
• Ensure that everything in data centre is in line with approved procedures and raise corrective actions when needed.
• Monitor the progress of open actions and ensure timely closure.
• Schedule and coordinate data centre activities in order to improve overall efficiency and reduce risks.
• Inform the Technical Officer when issues arise e.g: capacity thresholds are exceeded etc.
• Make post implementation reviews and lessons-learnt analysis.
• Perform the continuous evaluation of processes and coordination activities looking for improvements.
• Analyse interlock and dependencies between processes.
• Detect on a regular basis any missing procedures.
• Update data centre procedures when necessary.
• An essential requirement for this work package is to keep the data inside the DCIM tool always accurate, ensuring that all existing DCIM records are updated following any changes made and that documentation is also kept up to date for all processes.

Data Centre Consolidation and Optimisation:

• The introduction of a new ESTEC Main Computer Room allows for the consolidation of the various ESTEC server rooms into one single facility. Support is to be provided to the ESTEC Data Centre Manager to achieve this task in an effective and efficient way. In particular minimising the impact on the IT service provision and optimising the existing setup by IT service consolidation, move of existing services to the ESA Virtual Environment (ESACloud) and decommissioning of obsolete components.

Reporting and documentation:

• Throughout the entire duration of the work specified, the contractor shall provide (in addition to the ad-hoc reports specified at chapter 10) a monthly report detailing the actual data centre metrics (space, power, cooling, network connectivity), capacity trends, tasks performed and problems encountered during the reporting period.
• Monthly capacity, status and progress reporting shall be provided to the WP Technical Officer.

Profile

• Master’s degree or a relevant technical qualification in the field of IT Systems or Network Engineering.
• At least 5 years’ experience with service delivery and management in the areas of:
  • Data Centers and Data Centre Infrastructure Management
  • Passive IT Infrastructures, Data Cabling Plants
  • Server, Storage and Networking Infrastructures.
• ITIL Service Lifecycle Foundation, CNET Data Centre Certification would be an asset.
• Experience in the management, operation and maintenance of critical data center IT systems and understands the full range of M&E equipment in a modern critical data center environment.
• Professional and strategic approach to management of works and projects.
• Analytical skills to interpret client requirements and produce desired results.
• Ability to work under pressure.
• Customer focused and respectful to promote healthy working relationship.
• Promotes high level of team working and development of team spirit.
• Sound knowledge of all aspects of Health & Safety.
• Strong Technical Skills.
• Strong Communication Skills.
• Proficient in the English language, both written and spoken.
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.

What we offer:

• Competitive Salary
• Corporate Benefits Package
• Support provided to EU Nationals requiring relocation – Information available upon request
• Company events