Management System Support Engineer (ESA-ESTEC)

Noordwijk, The Netherlands, Serco Europe [QQQ963]

Field(s) of expertise
Product and Quality Assurance Project and Service Management
Job type

About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

We are seeking a Management System Support Engineer to work on our Customers Site (ESA-ESTEC) in the Netherlands. This is a fantastic opportunity to get into one of the most sought after space agencies in the world. The support period is from 01/09/2023 to 31/03/2024.

The candidate will provide expert support to the section activities in the area of quality, with specific focus on Quality Management System (QMS) of ESA Corporate and ESA Application Directorate(s).


  • Supporting the Quality Management activities in ensuring the Quality Management Systems operations and improvements, including review of existing internal processes and tools, support in the definition of new processes, collection and analysis of quality statistics
  • Supporting implementation of the ISO 9001 standard requirements
  • Liaising with ESA Directorate’s Quality Management Representatives to find and further exploit QMS synergies, learning and planning optimisations
  • Supporting the preparation and contributing to the QMS related meetings, trainings and Workshops
  • Supporting the organisation and preparation of the Quality Management System reviews to allow evaluation of the overall system effectiveness
  • Organising and supporting periodic third-party audits to maintain the associated certification
  • Planning, organising, performing and following up internal quality audits and audits of external providers, assessing compliance with baselined quality requirements. This role also include the maintenance of the list of internal auditors
  • Maintaining the QMS site and systems
  • Providing support to the preparation of quality plans, procedures and supporting documentation
  • When necessary analysing non-conformances, problems, customer complaints, following up implementation of related corrective actions
  • Contributing to the dissemination of the results of the activities performed and the transfer of knowledge across the Agency
  • Participating and contributing to R&D activities (within the candidate’s field of competence) covering both short and long-term needs
  • Duties may also include supporting other activities within the candidate’s field of competence.


  • Master degree in engineering, preferably related to space
  • At least 4 years of 4 years of Quality Management System experience
  • Experience in the definition, implementation, improvements and certification of quality management systems compliant to ISO 9001
  • Lead Auditor training and experience
  • Knowledge of EN9100, ISO 14001, OHSAS 18001 or ISO 27001 standard is considered an asset
  • Knowledge of ESA and its programmes and projects
  • Knowledge of ECSS standards is considered an asset
  • Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities
  • Comfortable with working in a diverse and multinational team environment
  • Ability to work independently and establish good working relations with relevant actors in ESA and Industry
  • Proficient in the English language, both written and spoken
  • Knowledge of another EU member state language is an asset
  • Candidates must be eligible to work in the EU.


What we offer:

  • Competitive Salary.
  • Corporate Benefits Package.
  • Support provided on relocation – Information available upon request.
  • Company Events.

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