Facility Management Officer (ESA-ESTEC)

Noordwijk, The Netherlands, Serco Europe [2325]

Field(s) of expertise
Business Administration and Finance
Job type

About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

We are looking for a dynamic Facility Management Officer to join our team at the esteemed ESA-ESTEC site in the Netherlands. Step into a remarkable role that grants you access to one of the globe’s highly coveted space agencies – an opportunity that launches your career into orbit! The ideal candidate will be overseeing activities in the field of soft facilities management services and events organisation and will report to the Head of Support Services Section.


  • Oversee services within the soft facilities management domain, such as catering, cleaning, landscaping, etc.
  • Facilities management support to esa projects.
  • Be the contact point for public transport, overseeing agreements/contracts with taxi and bus providers.
  • Coordination and monitoring of transport and storage activities, including goods’ inwards.
  • Liaison with customs (e.g. Import/export) and other official entities in the host country and in esa (e.g. Legal department).
  • Coordination in the organisation of conferences and special events (e.g. Open day, team day) in ESTEC.
  • Ensure adherence to procedures in relation to health and safety.
  • Preparation of contractual documents, surveys and reports.
  • Facilitate and draft minutes of meetings.
  • Prepare implementation plans and schedules, including budget planning and execution monitoring.
  • Evaluate and make recommendations for improvement.


  • Master’s degree or equivalent qualification.
  • Minimum 4 years of relevant experience in facility management or service management.
  • Experience in customs procedure and/or import/export matters is an asset.
  • Willingness to follow training on the subject to keep abreast of changes in regulations.
  • Strong customer focus.
  • Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities.
  • Comfortable with working in a diverse and multinational team environment.
  • Ability to work independently and establish good working relations with relevant actors in ESA and Industry.
  • Proficient in the English language, both written and spoken.
  • Knowledge of Dutch language.
  • Knowledge of another EU member state language is an asset.
  • Candidates must be eligible to work in the EU.


Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.


What we offer:

  • Competitive Salary.
  • Comprehensive package of benefits offered by the company.
  • Assistance with relocation can be provided, details available upon request.
  • Engaging company events to foster team spirit.
  • Reimbursement of public transport expenses.
  • Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
  • Company contribution towards a pension scheme.

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