Travel Cost Settlement Service Manager (ESA-ESTEC)

Noordwijk, The Netherlands, Serco Europe [FOT264.]

Field(s) of expertise
Business Administration and Finance
Job type

About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent. Ready to launch your career?

On behalf of our client, the European Space Agency (ESA) we are currently looking for a dynamic and skilled Travel Cost Settlement Service Manager to join our team of experts and support their ​Financial Operations Section, on site at the esteemed location in Noordwijk, the Netherlands.

This Service will support the ESA staff journeys by working with travel agencies, car rental companies, credit card providers, auditors, CASP/CANG and IT application support (in addition to travellers, internal and external and their assistants if applicable). You will be leading a team of administrators, and you will work close with the management of the client to ensure that all KPI’s for the service are delivered.


  • Active monitoring and control over the service team to ensure that the service conforms to the service’s requirements.
  • Communication with all stakeholders and within the service team.
  • Regular interfacing with the ESA Technical Responsible and/or designated supervisor on the tasks, quality of works performed, KPI’s, any issues, risks and proposed resolutions.
  • Define, produce and maintain a repository accessible by the ESA Technical Responsible with all the procedures necessary to provide the service.
  • Define, produce and maintain FAQ repository and deliverables accessible by the ESA Technical Responsible.
  • Proposition of updates and improvements to the IT tools.
  • Verification that the travel claim is approved by all relevant stakeholders.
  • Verification that the sundry claims are requested in line with internal procedures.
  • Validation of the accounting of travel cost recorded in the claim.
  • Calculation of the travel claim (total duration per country) in accordance with internal Regulations Rules and Instructions.
  • Collaborate closely with the Accounts Receivable team.
  • Settlement and validation of all claims in the software applications used for ESA travel management.


  • A Bachelor’s degree in a relevant field.
  • At least 2 years of relevant work experience.
  • Experience in providing a customer-oriented service with an eye for processing and workflow.
  • In-depth knowledge of financial accounting and experience in Accounts Payables.
  • Familiarity with modern office automation tools and techniques, in particular Microsoft Office or equivalent, as well as customized database and software applications.
  • Experience as a user of SAP and in particular ECC module and familiarity with relevant ESA corporate applications is an asset and preferably experience with/knowledge of SAP Concur.
  • Capacity to identify priority actions and to handle high workloads.
  • Conflict management skills.
  • Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities to be client focused.
  • Comfortable with working in a diverse and multinational team environment.
  • Ability to work independently and establish good working relations with relevant actors in ESA and Industry.
  • Fluency in English, both written and spoken.
  • A good working knowledge of French is an asset.
  • Candidates must be eligible to work in the EU.


Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our infectious work. We allow our employees to take responsibility for their work and promote a positive working culture.


What we offer:

  • Competitive Salary.
  • Comprehensive package of benefits offered by the company.
  • Assistance with relocation can be provided, details available upon request.
  • Engaging company events to foster team spirit.
  • Reimbursement of public transport expenses.
  • Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
  • Company contribution towards a pension scheme.

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