Assistant Resource Controller (ESA-ESTEC)

Noordwijk, The Netherlands, Serco Europe [DGA091]

Field(s) of expertise
Business Administration and Finance Project and Service Management
Job type

About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

Are you ready to be the right hand to space exploration? We’re looking for a Assistant Resource Controller to join our team at the ESA-ESTEC site in the Netherlands. This is your chance to be part of one of the world’s most prestigious space agencies.


  • Documentation management:
    • Maintaining the hardcopy and electronic filing system of the Service, including the migration and rearrangement on ESA Team Site (share point based).
    • ESA Blue Docs processing, configuration – controlled document changes of official papers of the ESA Oversight Committee
    • Indexing of documents and mail.
    • Maintenance of distribution lists and issue of documents to concerned users.
  • Support in mapping both Agency-wide & Directorate processes
  • Support in data needs of the Department
    • Data analysis to support Management’s needs using Power BI.
    • Data collection, extraction from various corporate applications.
  • Support to Procurement and Financial Activities/Processes of the Department
    • Creation and follow-up of shopping carts.
    • Creation and follow-up of Confirmations.
    • Maintaining cost/procurement plans and related execution and contracts.
    • Monitoring and controlling the timely implementation of the above, including financial commitments, payment milestones and invoicing.
    • Support in the implementation of the Department’s overall workforce and resource planning.
  • Support to the Service quality system
    • Maintaining templates and internal audit manual.
    • Administration of the weekly and additional ad-hoc Group Meetings.
    • Updating the Internal Audit and Evaluation intranet site, including content management for both.
  • Support the functioning of the ESA Oversight Committee
    • Supporting documentation needs of the Committee Chair and members.
    • Supporting the Head of the Department in issues management, scheduling and correspondence with the Oversight Committee Chair and other stakeholders.


  • University degree (Bachelor) from a recognised Institution of secondary studies or equivalent qualification in Business Administration (or Communications as relevant).
  • At least 2 years of relevant work experience.
  • Experience in controlling and/or management of activities and resources in aerospace industry.
  • Good sense of contacts and communications, ability to interface at appropriate level with relevant actors within and outside of the Directorate.
  • Reliability, rigor and initiative in the execution of the assigned work.
  • Proactive attitude to solving problems, identify priority actions and to handle high workload.
  • Ability to work both autonomously and as part of a team within the boundaries of assigned tasks and stringent schedule.
  • Highly proficient in the use of modern activities and resource management support tools/databases of standard office automation support software packages including advance usage of Excel (Ms-Office and in particular advanced use of Excel).
  • Experience as user of SAP and in particular ECC and SRM modules and familiarity with relevant ESA corporate applications e.g. ESA-p) is an asset.
  • Ability to rapidly understand and adapt to ESA specific context and environment including ESA corporate IT applications.
  • Experience with ESA in relevant activities is an asset.
  • Familiarity with ESA working environment in a similar position is a distinct advantage.
  • Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities, and comfortable with working in a diverse and multinational team environment.
  • Proficient in the English language, both written and spoken.
  • Knowledge of another EU member state language is an asset.
  • Candidates must be eligible to work in the EU.


Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.


What we offer:

  • Competitive Salary.
  • Comprehensive package of benefits offered by the company.
  • Assistance with relocation can be provided, details available upon request.
  • Engaging company events to foster team spirit.
  • Reimbursement of public transport expenses.
  • Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
  • Company contribution towards a pension scheme.

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