Configuration Management Officer (ESA-ESTEC)

Noordwijk, The Netherlands, Serco Europe [EOPB165]

Field(s) of expertise
Configuration Management
Job type

About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

We are looking for a dynamic Configuration Management Officer to join our team at the esteemed ESA-ESTEC site in the Netherlands. Your role will be to Support the establishment, maintenance and execution of CADM processes.


  • Support the business unit controller or project controller in the definition and maintenance of the project CADM processes and tools, ensuring consistency with applicable standards and requirements. Standardisation between different projects should be promoted.
  • Support the business unit controller or project controller in the establishment and maintenance of the project CADM plans and monitor that CADM performances are met (together with the Product Assurance Managers and Project Controllers).
  • Support the business unit controller or project controller in case of audit requests.
  • Coordinate with the ESA corporate IT regarding the set-up of the relevant information management tools (e.g. Polaris, SharePoint, MS Teams), planning and scheduling tools (MS Project, etc) and accounting and procurement tools (ESAStar, ESA-P, EROS).
  • Support the Directorate Record Officer in their duties.
  • Support the internal Management System Audits.
  • Support the projects in establishing a clear list of the project baseline requirements and ensure they are entered and maintained in the selected tool.
  • Registration and distribution to relevant reviewers of Change Requests, Contract Change Notices, Requests for Deviation/Waivers.
  • Prepare the CCB meetings by soliciting the required inputs and follow up resulting actions and disposition of amendments to the contract.
  • Act as secretary to CCBs for the disposition of Request for Waiver (RFWs), Request for Deviation (RFDs) and configuration change requests / proposals. Prepare the meeting and follow up disposition of amendments to the contract.
  • Provide status data and maintaining a well-structured configuration record system.


  • Master’s degree or equivalent qualification.
  • At least 4 years of previous relevant work experience in a similar role.
  • Proficient in MS Office packages.
  • Knowledge of ESA Configuration and Documentation Management standards (ECSS) is an advantage.
  • Knowledge of ESA administrative and documentation management tools is an advantage.
  • Experience with ESA and Earth Observation projects in fields such as Product Assurance, System Engineering and/or Project Control is an advantage.
  • Excellent planning and organisation skills and attention to detail.
  • Good communication skills and the ability to work both autonomously and as part of a team within the boundaries of assigned tasks and a stringent schedule.
  • Initiative, positive attitude and motivation to perform to high standards in a demanding environment.
  • Ability to establish and maintain effective working relationships with external parties (e.g. Industry).
  • Comfortable with working in a diverse and multinational team environment.
  • Proficient in English language, both written and spoken.
  • Knowledge of another EU member state language is an asset.
  • Candidates must be eligible to work in the EU.



Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.


What we offer:

  • Competitive Salary.
  • Comprehensive package of benefits offered by the company.
  • Assistance with relocation can be provided, details available upon request.
  • Engaging company events to foster team spirit.
  • Reimbursement of public transport expenses.
  • Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
  • Company contribution towards a pension scheme.

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