IT Support Technician

Darmstadt, Germany, Serco Europe [9717]

Field(s) of expertise
Information Technology
Job type

About this job

Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years of history in the space sector, Serco is well-placed to contribute to National strategies and New Space ventures that want to scale their businesses/organizations with skilled talent.

For our activities at the European Space Operations Centre, we are currently seeking to employ a highly motivated and enthusiastic IT Support Technician to work in an exciting innovative international environment.

The role will be part of a Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.

The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.The Operational Control Centre (OCC) Team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site.


  • Hardware installations;
  • Hardware maintenance and support;
  • Electrical safety testing (DGUV v3);
  • Cable installation, testing and patching;
  • Spare part management and communication with vendors;
  • Shipping and handling of equipment deliveries;
  • Configuration management;
  • Preventive maintenance;
  • Reporting and review of procedures;
  • Ticket handling (Incidents, Service Requests and RfCs);
  • Administration / configuration of various applications;
  • Support of LEOP (launch and early orbit phase) activities (incl. occasional shift work);
  • Support of refurbishment projects / engineering activities;
  • Knowledge/administration of UNIX and Windows systems would be an advantage;


The ideal candidate needs to have a solid background in IT operations in enterprise environment. We are looking for a generalist with well-rounded experience in operational IT environments and a passion for technology. Flexibility and the willingness to learn and to work on continually improving the service is a must.

  • Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution;
  • Excellent knowledge of common IT hardware (server, racks, network devices) and wiring technologies;
  • Excellent experience in trouble shooting and fault analysis;
  • Good understanding of common networking concepts, components and protocols;
  • Good knowledge of basic system administration on UNIX and Windows platforms;
  • Fluent in English, both in speech and writing;
  • Self-starter, able to work independently with little or no supervision;
  • Team-player, able to interface with technical and management personnel;
  • Well-organised, able to prioritise and manage several tasks in parallel;
  • Service mentality and solid understanding of a KPI driven service environment;
  • Able to lift equipment up to 25 Kg;
  • Able to work on shifts occasionally;
  • PC literacy: MS Office Products, Office365 applications;
  • Experience in Voice Communication Systems would be an advantage.
  • Electrical Safety Test Certification (DGUV V3, DGUV V3 Durchführungsanweisung und TRBS 1203.) would be an advantage.



Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.


What we offer:

  • Competitive Salary;
  • A comprehensive package of benefits offered by the company;
  • Assistance with relocation can be provided and details available upon request;
  • Engaging in company events to foster team spirit;
  • Company contribution towards a pension scheme;

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