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About this job

Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years of history in the space sector, Serco is well-placed to contribute to National strategies and New Space ventures that want to scale their businesses/organizations with skilled talent.

On behalf of our customer EUMETSAT, we are currently seeking an experienced IT Service Desk Agent to join our team. This role will be based at EUMETSAT’s site in Darmstadt, offering a hybrid work model with flexible working hours. As an IT Service Desk Agent, you would be joining our Service Desk team in EUMETSAT for a 6-month period starting from Summer 2024. The main activities of the role are focused on first and second level software support to users.

Responsibilities

Primary focus:

• Troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge, and Adobe Acrobat.
• Installation and maintenance of mobile computing solutions (e.g., VPN access, Notebooks, Remote Access, iPhones, WebEx).
• End user support.
• Outlook configuration, administration and troubleshooting in an MS exchange environment.
• Performing user administration in MS Active Directory and MS Exchange.
• Using Microsoft Management Console.

Secondary focus:

• End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular.
• IT technologies as used at EUMETSAT e.g., HP/DELL desktops, notebooks, Konika Minolta printers and MS Office applications.
• Support of Meeting room infrastructure like discussion systems.

Profile

• Experience with end-user support in general, as well as support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular.
• Experience in installation and maintenance of mobile computing solutions (e.g., VPN access, Notebooks, Remote Access, iPhones, WebEx).
• Experience in performing inventory and stock management.
• Knowledge of managing inventory repositories especially in SAP, can be trained in-house.
• Experience in a structured, ISO 9000 certified and/or ITIL based information technology service environment.
• Professional certification as MCP Windows 10 or any other professional certification (e.g., MCP – MS Office, etc).
• Experience in using software distribution systems (MS SCCM).
• Experience in providing support for Document Management Software.

DE&I:

Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.

What we offer:

• Competitive Salary.
• A comprehensive package of benefits offered by the company.
• Assistance with relocation can be provided and details available upon request.
• Engaging in company events to foster team spirit.
• Company contribution towards a pension scheme.

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