NCOP Technical support service (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [2022-0094]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting, a Serco company, is recruiting a NATO Secret cleared Principal Technician (Database and Training Systems), to work on the AAS Project at NATO-NCIA, with work location in Mons, Belgium and on various NATO Locations.


Duties & Role:

  • Installation of NCOP nodes in accordance with the product documentation,
  • Perform NCOP implementation verification tests and provide site activation report after each successful installation,
  • Carry out in-depth system troubleshooting, fault finding and analysis of system malfunctions as directed by the local technical staff,
  • Support operational sites to operate, monitor and maintain assigned systems, sub-systems or assets,
  • Document appropriate actions to enable system administration and troubleshooting,
  • Perform software testing or other relevant Quality Assurance activities for new baselines,
  • Provide NCOP knowledge transfer to the local technical staff,
  • Perform other duties as may be required in the area of technical support services.


Skill, Knowledge & Experience:

  • Installation of a complex NATO Functional Services (such as NCOP)
  • System and Web-based applications troubleshooting and fault analysis,
  • Service Oriented Architecture and associated tools (e.g. SOAP UI, Fiddler),
  • Software testing and other Quality Assurance activities in the software engineering domain,
  • Creating and reviewing system documentation and status reports,

It is also be considered highly desirable that the proposed candidate has:

  • Experience supporting NATO FASes especially NCOP and iGeoSIT (MCCIS, LC2IS, AirC2IS, ICC or NIRIS is secondary),
  • Knowledge on Open Geospatial Consortium (OGC) standards,
  • Experience in Network communications and protocols including Windows, TCP/IP and DNS.

Competencies required

  • Ability to work independently and manage multiple tasks simultaneously.
  • Good interpersonal and communication skills, proactivity and strong sense of team work,
  • Working as part of a technical support team

Ability to communicate effectively, orally and in writing: Work both oral and written in the post and in the Agency as a whole is conducted in English. Fluency in English: 3333 (Listening, speaking, reading and writing)

Candidates must be eligible to work at NATO-NCIA.

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