Travel Cost Settlement Service Assistant (ESA-ESTEC)

Noordwijk, The Netherlands, Serco Europe [FOT264]

Field(s) of expertise
Business Administration and Finance
Job type

About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

Ready to launch your career? On behalf of our client, the European Space Agency (ESA) we are currently looking for a dynamic and skilled Travel Cost Settlement Service Assistant to join our team of experts and support their ​Financial Operations Section, on site at the esteemed location in Noordwijk, the Netherlands.

Our Service mission is to support the ESA staff journeys by working with travel agencies, car rental companies, credit card providers, auditors, CASP/CANG and IT application support (in addition to travellers, internal and external and their assistants if applicable).


  • Certify and calculate individual travel claims against supporting vouchers and invoices
  • Calculate the settlement of the business trip based on the rules of the agency
  • Enter the settlement data into the customer’s database
  • Filing the vouchers, invoices and other supporting documentation
  • Receiving and checking invoices from travel agents and car hire agents and entering the data into the customer’s database
  • Reconciling corporate credit card execution and ticket discrepancies
  • Rectifying Ticket error list and statistical projection
  • Payment list proposals checking and execution
  • Uploading invoices and credit notes into SAP
  • Rectification of SAP-posting error log
  • Creation of statistics and reports as requested;
  • Other ad-hoc tasks as requested by the Team Manager.


  • A Bachelor’s degree in a relevant field.
  • At least 2 years of relevant work experience
  • Experience in providing a customer-oriented service with an eye for processing and workflow
  • In-depth knowledge of financial accounting and experience in Accounts Payables
  • Familiarity with modern office automation tools and techniques, in particular Microsoft Office or equivalent, as well as customized database and software applications
  • Experience as a user of SAP and in particular ECC module and familiarity with relevant ESA corporate applications is an asset and preferably experience with/knowledge of SAP Concur
  • Capacity to identify priority actions and to handle high workloads;
  • Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities to be client focused.
  • Comfortable with working in a diverse and multinational team environment.
  • Ability to work independently and establish good working relations with relevant actors in ESA and Industry.
  • Fluency in English, both written and spoken
  • A good working knowledge of French is an asset.
  • Candidates must be eligible to work in the EU.


Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our infectious work. We allow our employees to take responsibility for their work and promote a positive working culture.


What we offer:

  • Competitive Salary.
  • Comprehensive package of benefits offered by the company.
  • Assistance with relocation can be provided, details available upon request.
  • Engaging company events to foster team spirit.
  • Reimbursement of public transport expenses.
  • Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
  • Company contribution towards a pension scheme.

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