About this job

Do you want to be part of a team that supports USCYBERCOM’s internal command IT systems, to include one-of-a-kind cyberspace operations systems? We’re looking for someone who is a solid IT Specialist to be a key contributor to that team.

Responsibilities

• Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
• Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
• Maintain a log all incidents and requests
• Provide a positive client support experience
• Monitor systems and peripheral equipment, system processing, and error listings
• Perform IT administration and functions – user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
• Determine appropriate IT policies, while creating and improving upon system documentation

Profile

• Minimum two (2) years of experience in Information Technology
• Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
• One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
• Active TS/SCI + CI Polygraph

Preferred / Desired Skills:

• Experience with VTC scheduling / troubleshooting
• Tier 1 support experience
• Experience with JIRA and Remedy ticketing systems
• Experience with Microsoft System Center Configuration Manager (SCCM)
• A problem solver who can get in, be given a project, and use engineering skills to determine a solution